Firms
Move To Real Estate
By
Michael
Hardy
May 28, 2001
Potomac-area software
firms, seeing a growing eagerness among once-wary real estate companies
to adopt 21st century technology, are launching new products and services
aimed at linking the companies involved in real estate transactions —
from real estate brokers to mortgage lenders to title attorneys.
"There is certainly a move afoot to automate the process. It’s definitely
there," said W.B. Freeman, senior managing partner at real estate
IT consulting firm Clareity Consulting Associates in Des Moines, Iowa.
"Real estate, for all its scope and size, is as medieval as possible."
Some companies intend to automate the stages of the home-buying process,
while others aim to integrate the various businesses so they can easily
share information.
Guru Networks Inc. in Alexandria, Va., and SettlementRoom Inc.
in Falls Church, Va., are among the companies with new systems ready.
Guru, founded in mid-May as a joint venture between software developer
Open Systems Associates Inc. and real estate services company NM Management
Inc., has launched its Guru Broker Network Solution. The Web-based software
attempts to automate the real estate broker’s part of the process, from
the initial listing of a property for sale all the way through the post-closing
follow up.
SettlementRoom, founded in 1999, recently released an updated version
of its eponymous software, which integrates with other systems to automate
real estate closings for brokers, title companies, attorneys and mortgage
lenders.
Guru plans to market its product to larger real estate brokers, including
those that own title and mortgage companies, said Ike Broaddus, founder
and chief executive officer. The product helps brokers manage their Web
sites, e-mail, lead generation, multiple listing services, transactions,
accounting and personnel.
He believes his is the first company to the table, thanks to a longstanding
collaboration between the parent companies. "There are a lot of people
trying to get into the space, but there’s probably a two-year ramp-up
to build a product of this magnitude," he said.
The parent companies have funded Guru and he isn’t planning to look for
investment capital anytime soon.
SettlementRoom aims to cut the time and cost involved in the settlement
process, including the gathering and signing of legal documents that transfer
ownership of a property from seller to buyer. Founder and CEO Jonathan
Cutler believes demand for technology is increasing in that niche, too.
Unfortunately, it’s impossible to quantify either the size of the market
or its growth, said Mike Thompson, a title industry consultant and editor
of Settlement Services Today, an industry newsletter published by Condell
& Co. in Hilton Head, S.C. In many states, any attorney with a license
may handle real estate transactions, while real estate agents can show
perhaps 10 properties a day or only a handful in a year, depending on
how much time they devote to the profession. That makes it impossible
to even know where to measure, he said.
But it’s his belief too that real estate professionals are increasingly
motivated to speed up the process through automation. "In the last
two years, that has really started to happen," he said. "Historically
there was not much [electronic] interaction. The broker would just fax
over documents or send a courier."
The key question software companies need to answer is why has the industry
historically been slow to adopt technology beyond a PC and a desktop office
suite? Was the technology unable to deliver the necessary value until
recently? Have real estate brokers resisted change? Opinions vary.
"It’s mostly a change in the way [brokers] think," said Broaddus,
who sees real estate companies bringing in $10 million or more annually
as his prime market. "If you go back five or six years, there was
no automation product that would solve all of a broker’s needs. So they
bought little systems, but not something that would do everything."
Because of that, vendors haven’t perceived the real estate market as a
great source of revenue. "There are probably 50,000 real estate brokerage
firms across the country, but [only] about 500 that do more than 1,000
transactions a year," he said. "[The other] 49,500 of them could
be happy with a shrink-wrapped software package," he concluded.
Those larger brokerages are the ones Guru will target, with its price
set at around $75 per transaction, which equates to an annual cost starting
at $75,000. That’s going to be a challenge to market, he admitted.
"You have to really show them that this solves their problems. This
should let them cut 20 percent of their administrative costs and re-deploy
those people some other way," Broaddus said. "We haven’t yet
been able to demonstrate it, but I believe the ultimate real win for a
broker is that the cost of Guru will be peanuts compared to the relative
productivity of the agents."
Nevertheless, many real estate agents are still reluctant to adopt new
technology, said Jeremy Conaway, president of Recon Intelligence Services,
a real estate consulting company in Traverse City, Mich.
He said agents fear that automation will make them give up too much of
the personal relationship aspect of the business, and the brokerage companies
they work with — usually as independent contractors — won’t pay for a
big ticket system if most of them aren’t going to use it.
By aiming their products at businesses, Guru and SettlementRoom
are taking a decidedly different tack than consumer-oriented real estate
businesses. Some companies that offer buyers the ability to browse complete
listings of properties and let sellers list properties have crumbled,
including Richmond, Va.,-based Homebytes.com, which closed May 1.
Freeman, the real estate consultant, said Internet companies have failed
because they tried to be too different too quickly. "People thought
that all the rules went out the window with the Internet. That’s not true,"
he said. "It’s business as usual over a new medium. The Internet
did not create a new business model, it just speeds up things."
Title companies and lenders offer the most potential for software companies,
said SettlementRoom’s Cutler, who predicts that products aimed
primarily at brokers won’t survive.
Regardless of the specific segment a company guns for, it’s looking at
a huge playing field, Cutler added. "There were 10 million real estate
transactions last year, a combination of new home sales, resales and refinances,"
he said. "In any given year, real estate may go up or down 5 percent.
Whether it goes down to 9 million or up to 11 million, the real estate
market is a stable, established fact."
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